romwe.com

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ROMWE has been a global online shop for fast fashion since 2010. Our aim is to always provide high value trendy pieces at incredible prices while ensuring high quality service to our customers. We design, source, market and sell clothing, accessories and home & living products. We target our items to young fashionable consumers through localized mobile and web platforms. We deliver from our warehouses in the US, Europe and China to nearly every country in the world.

How could I cancel my COD order?

You can cancel the order yourself from 10 minutes to 6 hours after confirmation. If failed, it means the order has been processed for shipping. In this case please contact customer service to try canceling the order

 

I still haven’t gotten the refund. What is status of my refund?

If we said we would like to refund to your credit card, the whole process may need 10-30 business days as you card bank need to process the refund to you.
Here at Romwe we could refund to your card account in 48 hours. But you card bank need 10-30 business days to transfer the money to your card account.

Romwe can’t control the processing speed of your card bank. Please ask the card bank for detailed information.
We apologize genuinely for the inconvenience caused and thanks for your kindly understanding.

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